You can place an order on our online website: www.morouge.ca

No, you don’t need to create an account to make a purchase. You can check out as a guest, however, if you create an account, it will be easier for you to access your order history, your points, and if available rewards as well as your invoices.

You can view and download your invoices by logging in to your account. From the side menu click on orders, and you'll be able to view all your orders. Each order has a "Download Invoice" button next to it, click on that button to download your PDF invoice.

Your order will ship from our warehouse in Toronto, Canada.

No, unfortunately, we do not offer curbside pickup at the moment.

We try to process all orders within the same business day. During our busy season which starts from October to December, we might take 2-5 business days to process orders. The shipping time will depend on the shipping method you choose and where you are located.

We accept PayPal and credit card payments.

We are not able to make changes to orders once they are submitted. We cannot add or remove items from orders. We process orders very quickly which leaves almost no room to cancel an order that has been submitted. Please check your order before placing it online. Orders that are canceled after they have been processed are subject to a 20% restocking fee.

We are not able to make changes to orders once they are submitted. Please make sure you enter your discount code before placing the order. 

To apply a coupon code/discount to your order, the code must be entered into the discount code field located underneath your order. This is a box on the checkout page before clicking the ‘Proceed to Payment’ button and will require the ‘Apply’ button to be clicked once entered.

No, you can only use one discount per order.

Yes, our fragrance oils are safe to use in skincare products such as soap, body butter, bath bombs, and lotions. Please refer to IFRA certificates located on each product page for more information regarding the limits of applications.

No, our fragrance oils are not safe to use on lips.

Yes, our fragrance oils are vegan and cruelty-free. Our fragrance oils have not been tested on animals for any purpose.

Yes, all of our fragrance oils are phthalate and paraben-free.

Our fragrance oils are manufactured in the USA using the best materials on the market, with the majority of them blended with high-quality essential oils.

Fragrance oils are made using both synthetic and natural components. Essential oils are the natural oil that comes from a plant during the process of plant distillation.

No, we do not offer free samples at the moment.

Our smallest size is the 4oz bottle. We encourage our customers to buy this size to perform their testing before purchasing larger sizes.

Due to the nature of the product, fragrance oils are non-refundable. Please visit our return policy for more information.

Our fragrances are filled by weight, not volume. Because different ingredients have unique densities, the visual level in the bottle may vary even though the amount of fragrance is consistent. Every bottle contains the correct weight of product as stated on the label, ensuring you receive the full amount of fragrance you’re paying for.

Yes, Coco Apricot candle wax contains a small amount of food-grade paraffin.

Our candle waxes are proprietary blends. We don’t have access to the exact formula of the wax.

Yes, our Coco Apricot candle wax is the Ceda Serica® wax.

Yes, Silky Soy candle wax contains a small amount of food-grade paraffin.

Our Silky Soy candle wax is manufactured in the USA.

Yes, Morouge offers free shipping for all orders over $150 in Canada & the contiguous USA (excluding Hawaii & Puerto Rico).

Morouge uses reliable and affordable couriers such as Stallion Express, FedEx, Chit Chats, USPS, UPS, Purolator, and Canada Post to ship orders.

All orders will be processed and shipped within 1-5 business days. You will receive an email notification once your order has been shipped.

After your order is processed, it should arrive within the standard delivery timeframe of the shipping service you chose at checkout.

As of May 14, 2025, the U.S. de minimis exemption, which allows duty-free entry for shipments valued under $800, no longer applies to goods originating from China or Hong Kong. This means that even if your order is under $800, if the products are manufactured in China or Hong Kong, U.S. customs duties will apply.

For goods manufactured in Canada or other countries (excluding China and Hong Kong), the de minimis exemption still applies. Therefore, orders under $800 USD from these countries typically enter the U.S. duty-free.

For orders over $800, regardless of the country of origin, customs duties and brokerage fees may apply. Please check with your customs broker for more information. The customer is responsible for paying any and all customs duties and fees.

Please note that our Fragrance Oils, Candle Wax, and Candle Wicks are all made in the USA and therefore are not subject to duties upon entering into the USA regardless of the value.

If the tracking information shows that you received your package but you can't find it, please contact us with your order and tracking numbers so we can contact the courier to resolve this issue.

If your order is delayed beyond reason, please contact us via email at: info@morouge.ca so that we can help you by contacting the courier.

No, Morouge only ships within Canada & the USA.

No, due to the nature of the product, fragrance oils are non-refundable.

You can return an item by contacting us via email at: info@morouge.ca. Once your return is processed, we will send you a shipping label to return the item. Please note that items returned to us are subject to our refund policy.

Yes! The Morouge Canada rewards program, Morouge Rewards, allows you to earn points for every dollar spent, and exchange those points for dollar rewards.

Our exclusive Morouge Rewards program is designed to show appreciation to our valued customers. Accumulate points based on your spending and use them to save on your next purchases.

Joining Morouge Rewards couldn't be easier! All you have to do is sign up for an account, and you'll automatically start earning points. Just fill out the form on our login page and we will take care of setting up your awards account.

If you have already registered with our Morouge account system, no additional actions are necessary for Morouge Rewards.

To accumulate points with Morouge Rewards, simply purchase your favorite supplies. Your points will be automatically added to your account history and will transition from "pending" to "approved" after 30 days from your purchase date. Additionally, you have the opportunity to earn points by engaging with us on social media, referring friends, leaving product reviews, sharing pictures of your creations, and celebrating your birthday with us.

In order to make use of your Morouge Rewards points, simply apply them during the checkout process. To ensure that your points are visible and can be redeemed for your order, please make sure that you are logged into your account.

No, you can't combine rewards with other discount codes.