Do I need to create an account to make a purchase?
No, you don’t need to create an account to make a purchase. You can check out as a guest, however, it will be easier for you to access your order history and your invoices if you created an account.
Where can I view and download my previous invoices?
You can view and download your invoices by logging in to your account. Click on the order number and download the invoice located at the bottom of the order page.
Where will my order ship from?
Your order will ship from our warehouse in Toronto, Canada.
Do you offer curbside pickup?
No, unfortunately, we do not offer curbside pickup at the moment.
How long will my order take to arrive?
We try to process all orders within the same business day. During our busy season which starts from October to December, we might take 2-3 business days to process orders. The shipping time will depend on the shipping method you chose and where you are located.
What payment method do you accept?
We accept PayPal and credit card payments.
Can I add items or remove items from my order?
We are not able to make changes to orders once they are submitted. We cannot add or remove items from orders. We process orders very quickly which leaves almost no room to cancel an order that has been submitted. Please check your order before placing it online. Orders that are canceled after they have been processed are subject to a 20% restocking fee.
I forgot to add my discount code, could you add it for me?
We are not able to make changes to orders once they are submitted. Please make sure you enter your discount code before placing the order.
Why is the discount code not working with 45lb wax boxes?
Discount codes do not apply to 45lb wax boxes, please check the product page for more details.
Yes, Silky Soy candle wax contains a small amount of food-grade paraffin.
Where is Silky Soy candle wax manufactured?
Our Silky Soy candle wax is manufactured in the USA.
When are you restocking your fragrance oils?
We are currently working on restocking our fragrance oils. We are selling out fast and restocking is taking longer than usual. Please make sure you subscribe to our mailing list to get notified once items are back in stock.
Which courier do you use to ship orders?
We ship orders via Canada Post, FedEx, and UPS.
Do you offer free shipping?
Yes, we offer free shipping in Canada and the United States for all orders over $120 excluding candle wax and jars. Please visit our shipping policy page for more information.