Processing and Shipping:
All orders will be processed and shipped within 1-5 business days. You will receive an email notification once your order has been shipped.
Shipping rates are calculated at checkout.
Within Canada, we use reliable carriers such as Canada Post, FedEx, Chit Chats, UPS, and Intelcom.
Orders will be delivered within 2-14 business days. Please note that rural areas may experience delivery delays.
For our valued customers in the USA, we ship via USPS, FedEx, Chit Chats, UPS, and Canada Post.
Orders to the USA may take 10-21 business days to arrive.
International packages may be subject to customs, duties, or other fees that are calculated by the respective country. The customer is responsible for paying any and all customs duties and fees. Please be aware that international packages may experience delays due to customs procedures.
Orders that have a value of less than $800 going from Canada to the USA are exempt from paying duties or taxes. Please check with your customs broker prior to purchasing.
Morouge Canada offers free shipping within Canada and the contiguous USA (excluding Hawaii) for eligible items with a total order value exceeding $120.
Please note that certain items, including candle wax, candle jars, and raw materials, are excluded from our free shipping offer.
Morouge Canada reserves the right to modify or update the terms of the free shipping offer at any time.
Handling of Shipments:
Morouge Canada acknowledges that unexpected situations can occasionally affect shipments. While we cannot be held responsible for refunding the cost of shipments or any orders delayed due to circumstances beyond our control, we are committed to addressing any such issues promptly. Shipment claims will be diligently resolved within 7-14 business days to ensure a swift and satisfactory resolution for our valued customers. Please rest assured that your concerns are important to us, and we will work diligently to assist you during this process.
Shipments returned to us for any reason are subject to our return policy.
We hope this policy provides clarity on our shipping procedures. If you have any questions or require further assistance, our team is here to help you. Thank you for choosing Morouge Canada for your soap and candle-making needs!