At Morouge Canada, we are committed to providing you with a seamless shopping experience. Please take a moment to review our shipping policy.

Processing and Shipping:

• All orders will be processed and shipped within 1-5 business days. You will receive an email notification once your order has been shipped.
• Please note that we fulfill orders from two locations in Ontario. Your order may come in multiple packages depending on the fulfillment location.

Shipping Rates:

Shipping rates are calculated at checkout.

Domestic Shipping:

• Within Canada, we use reliable carriers such as Stallion Express, Canada Post, FedEx, Chit Chats, UPS, Purolator, and Canpar.
• Orders will be delivered within 2-14 business days. Please note that rural areas may experience delivery delays.

USA Shipping:

• For our valued customers in the USA, we ship via USPS, FedEx, Chit Chats, UPS, and Canada Post.
• Orders to the USA will be delivered within 3-14 business days.
• As of May 14, 2025, the U.S. de minimis exemption, which allows duty-free entry for shipments valued under $800, no longer applies to goods originating from China or Hong Kong. This means that even if your order is under $800, if the products are manufactured in China or Hong Kong, U.S. customs duties will apply.
• For goods manufactured in Canada or other countries (excluding China and Hong Kong), the de minimis exemption still applies. Therefore, orders under $800 USD from these countries typically enter the U.S. duty-free.
• For orders over $800, regardless of the country of origin, customs duties and brokerage fees may apply. Please check with your customs broker for more information. The customer is responsible for paying any and all customs duties and fees.
• Please note that our Fragrance Oils, Candle Wax, and Candle Wicks are all made in the USA and therefore are not subject to duties upon entering into the USA regardless of the value.
• Please be aware that international packages may experience delays due to customs procedures.

Free Shipping:

• Morouge Canada offers free shipping within Canada and the contiguous USA (excluding Hawaii and Puerto Rico) for eligible items with a total order value exceeding $150.
• Morouge Canada reserves the right to modify or update the terms of the free shipping offer at any time.

International Shipping:

We don't offer international shipping outside North America.

Handling of Shipments:

Morouge Canada acknowledges that unexpected situations can occasionally affect shipments. While we cannot be held responsible for refunding the cost of shipments or any orders delayed due to circumstances beyond our control, we are committed to addressing any such issues promptly. Shipment claims will be diligently resolved within 7-14 business days to ensure a swift and satisfactory resolution for our valued customers. Please rest assured that your concerns are important to us, and we will work diligently to assist you during this process.

Returns:

Shipments returned to us for any reason are subject to our return policy.

We hope this policy provides clarity on our shipping procedures. If you have any questions or require further assistance, our team is here to help you. Thank you for choosing Morouge Canada for your soap and candle-making needs!